Shipping policy
At RYZE, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines our order processing procedures, shipping methods, estimated delivery times, and other important shipping information.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully verified and approved.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, order processing times may be extended. If there is a significant delay in processing your order, we will notify you via email.
Shipping Locations
We currently ship throughout the United States and to select international destinations where available.
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping addresses.
Estimated Delivery Times
Delivery times are estimates only and begin after order processing has been completed.
United States
- Standard Shipping: 5–8 Business Days
International Shipping
- Standard International Shipping: 10–20 Business Days
International delivery times may vary depending on destination country, customs clearance procedures, local postal services, and carrier operations.
Shipping Fees
Shipping costs are calculated at checkout based on the shipping destination, package weight, and selected shipping method.
Any applicable shipping charges will be displayed before your order is finalized.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking information may take up to 48 hours to update after shipment.
Customs, Duties, and Taxes
International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their local government.
RYZE is not responsible for customs delays or additional charges incurred during the import process.
Lost or Delayed Shipments
While we work with reliable shipping carriers, delivery delays may occasionally occur due to factors beyond our control, including:
- Weather conditions
- Carrier service disruptions
- Customs inspections
- Natural disasters
- Incorrect shipping information
If your package appears lost or significantly delayed, please contact our customer support team for assistance.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
To expedite the resolution process, please provide:
- Your order number
- Photographs of the damaged product
- Photographs of the shipping package
After review, we may offer a replacement, refund, or other appropriate resolution.
Incorrect or Undeliverable Addresses
Customers are responsible for ensuring the accuracy of their shipping address.
If a package is returned due to an incorrect or undeliverable address, additional shipping fees may apply before the order can be reshipped.
Delivery Confirmation
Orders marked as delivered by the shipping carrier will be considered successfully delivered. RYZE is not responsible for packages lost, stolen, or misplaced after delivery has been confirmed by the carrier.
Customers are encouraged to provide a secure delivery location when placing orders.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
RYZE
Email: support@ryzeryzesuuperfoods.online
Phone: +1 (562) 241-5626
Business Address:
3750 92nd Ln N
West Palm Beach, FL 33403
United States