Refund policy
At RYZE, customer satisfaction is our priority. We stand behind the quality of our products and strive to provide a positive shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
We accept return requests within 30 days of the delivery date.
To qualify for a return, products must:
- Be unused and unopened.
- Be in their original packaging.
- Be in resalable condition.
- Include proof of purchase or order confirmation.
Returns that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned:
- Opened or used products.
- Products with damaged or missing original packaging.
- Gift cards.
- Promotional or clearance items marked as final sale.
- Products returned without prior authorization.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
After reviewing your claim, we may offer:
- A replacement product.
- A full refund.
- Store credit, where appropriate.
How to Initiate a Return
To request a return, please contact our customer support team before sending any items back.
Email: support@ryzeryzesuuperfoods.online
Phone: +1 (562) 241-5626
Please include your order number and the reason for your return request.
Once approved, we will provide return instructions.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- Original shipping fees are non-refundable unless the return is the result of our error.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Refunds typically process within 5–10 business days after approval.
- Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact our support team.
Order Cancellations
Orders may be canceled before they are processed and shipped.
Once an order has been shipped, it cannot be canceled. Customers may request a return after delivery in accordance with this policy.
Chargebacks
We encourage customers to contact our support team before initiating a chargeback or payment dispute.
We are committed to resolving issues quickly and fairly. Fraudulent or abusive chargebacks may result in restrictions on future purchases.
Limitation of Liability
RYZE reserves the right to refuse returns or refunds that do not comply with this policy or where fraud, abuse, or unauthorized activity is suspected.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
RYZE
Email: support@ryzeryzesuuperfoods.online
Phone: +1 (562) 241-5626
Business Address:
3750 92nd Ln N
West Palm Beach, FL 33403
United States
Policy Updates
RYZE reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon posting on this website.
Thank you for choosing RYZE.